At Novalis Roofing and Siding, we take pride in our process that ensures a seamless experience from your first call to completion. Here’s what you can expect, starting with the first call..
Once you call our office or fill out an inquiry on our website, Ana, our office manager will schedule you with an assessor who best fits your project requirements.
If you have any inquiries or questions regarding your project, our experienced team members are available to provide you with valuable information and guidance.
*It’s important to note that at Novalis, we exclusively employ in-house employees for all our projects. We do not utilize subcontractors at any point in our operations. This deliberate choice ensures seamless and close communication within all our crews, guaranteeing the highest level of coordination and quality in every aspect of your project.*
On the day of your exterior evaluation, our experienced assessor will arrive at your home at the scheduled time to address the concerns you have and thoroughly inspect the exterior of your property.
During the property walkthrough, our assessor will document the specific issues by capturing multiple high-quality photographs. These images serve a dual purpose: first, to provide you with a clear and detailed view of the issues from the assessor’s perspective, and second, to facilitate our accurate quoting process.
These photos play a crucial role in our assessment, enabling us to employ advanced tools like 3D modeling of your home and satellite imagery. This advanced technology ensures that the quote we provide is as precise as possible, minimizing any potential surprises or discrepancies in the future.
Upon completing the property inspection and photo documentation, our assessor will take the time to explain the identified issues to you.
We then return to our office to prepare a comprehensive and accurate quote based on the information gathered during the evaluation. Our commitment is to provide you with a transparent and reliable assessment, so you can make informed decisions about your home.
Within 24 to 48 hours, you’ll receive a comprehensive proposal from us. This proposal will include a clear breakdown of the pricing and costs, accompanied by detailed photos that show the issues identified during our assessment. Our line-item proposal will specify all the materials to be used, providing transparency in our approach. Moreover, we are happy to offer alternative solutions to address the problem.
Once you look over the project details and reach a decision, we will promptly get you booked in our schedule.
The day of the project, our crew will arrive at your home at 8 am, in our distinctive Novalis gear and driving our unmistakable branded Novalis trucks.
You can rest assured that there will be no unexpected surprises – only our trusted professionals working on your home, as promised.
Each day, our project manager will send you an email containing daily progress updates and photographs showcasing the ongoing development of your project.
Additionally, we will perform thorough debris removal, including magnetic sweeps to eliminate any nails or debris from your property. Rest assured, we leave your property clean and tidy, with our dump truck ensuring there is no disruption to your daily routine.
A final walkthrough will be performed by our project manager along with the foreman of the project to ensure completion.