When hiring a contractor to work on your home, you are putting your utmost trust in them; expecting that they know what they’re doing. You do your research, read the reviews, view their past projects and put time into making sure you go with the best choice. The reality is a lot of contractors do not have their own employees, yet hire another company to do the labor; a subcontractor. Companies that do not have their own employees tend to be red flags. Let’s discuss the difference between the two.
Subcontractors VS In-House Employees- The Difference
When hiring a contractor to work on your home, you are putting your utmost trust in them; expecting that they know what they’re doing. You do your research, read the reviews, view their past projects and put time into making sure you go with the best choice. The reality is a lot of contractors do not have their own employees, yet hire another company to do the labor; a subcontractor. Companies that do not have their own employees tend to be red flags. Let’s discuss the difference between the two.
Benefits of Contractors with In-House Employees
Familiarity with Company Processes:
In-house employees are well-versed in their company’s processes and procedures. They are familiar with the contractor’s preferred materials, techniques, and safety protocols. This familiarity leads to smoother project execution, improved efficiency, and reduced chances of errors or miscommunication.
Quality Control:
One of the significant advantages of hiring a roofing and siding contractor with in-house employees is the ability to maintain better quality control. In-house employees are typically experienced and have undergone proper training by the owner along with supervision, ensuring consistency in the workmanship. With direct control over their employees, contractors can monitor the project closely, address any issues promptly, and maintain high-quality standards throughout the process.
Accountability and Responsibility:
Roofing and siding contractors with in-house employees are accountable for the work performed by their team members. This accountability fosters a sense of responsibility and ensures that the contractor stands behind the quality of their work. In case of any issues or concerns, you can directly approach the contractor, who will take responsibility for resolving them.
Established Relationships:
In-house employees often work exclusively with the contractor, forming long-term working relationships. This continuity allows for better coordination and communication among team members, resulting in improved project execution. Additionally, these established relationships can contribute to better customer service, as the contractor is more likely to prioritize client satisfaction and maintain a positive reputation.
Downsides of Hiring Subcontractors
Quality Variability:
When hiring a roofing and siding contractor that relies heavily on subcontractors, there may be a lack of consistent quality across projects. Subcontractors often have different levels of experience and workmanship, leading to potential variability in the final outcome. The contractor may have less direct control over subcontractors’ work, making it harder to ensure consistency and quality standards.
Communication Challenges:
Working with subcontractors introduces an additional layer of communication, which can sometimes lead to miscommunication or delays. Coordinating schedules, discussing project details, and managing expectations between the contractor, subcontractors, and the homeowner may become more complex. This increased complexity can sometimes result in misunderstandings and project delays.
Limited Accountability:
When a contractor relies on subcontractors, the lines of accountability can become blurred. If issues arise, it may be more challenging to determine who is responsible for resolving them. This can lead to finger-pointing between the contractor and subcontractor, potentially causing delays in addressing problems and reducing overall customer satisfaction.
Contractor Reputation Concerns:
While not always the case, hiring a contractor heavily dependent on subcontractors might raise concerns about the contractor’s reputation. Homeowners often prefer to work with contractors who have a dedicated team of employees, as it signifies stability, reliability, and a higher level of commitment to the project’s success.
The Novalis Difference
At Novalis Roofing and Siding, we recognize the importance of having our own in-house crew. This is why we never have used sub contractors, ever. Novalis employees arrive at your home as early as 8:30 in our Novalis branded trucks, dressed in Novalis gear. We have our own dumpster truck which drives on site
We keep close communication with our employees and client from the start of the job until the end, updating photos daily for our production crew and clients to see.
Andrew is the driving force behind our Sales and Marketing team at Novalis. With his infectious positive energy, he forms strong connections with clients, providing expert guidance throughout their projects, from the initial appointment to the final completion. Andrew’s dedication to customer satisfaction ensures that Novalis consistently exceeds their high expectations with top-notch service.
